How to Configure the Tracking Plugin

Introduction

The tracking plugin allows your customers to track their orders in your store, directly on a tracking page on your website. Below, you'll learn how to configure and install this plugin.

How it works

1. In your Reportana account, navigate to Settings in the side menu → Order Tracking Plugin. Or access: Settings — Order Tracking Plugin.

2. In this tab, you can define some initial settings for the plugin, such as:

   • Type: Specify which animations are shown in our plugin according to the tracking steps;

Basic: Full:

• Hide Carriers: Hides carrier icons (e.g.: Cainiao, Correios).
• Hide redirect: Hides redirect links to carriers.
• Color: Sets the color of the plugin's icons and buttons.
• Blocked words: Hides specific words or phrases from displayed updates. Example: China. To add a word, simply type the word and hit enter, remember to add all variations of the word. Example: China, china, CHINA.
• Messages for “Order not found”: Phrase displayed when the order is not found.
• Installed page link: Add the link to the page where the plugin was installed on your website.

3. After setting your desired configurations, to install the plugin, copy the Embed code (HTML).

4. In your e-commerce platform, create or access the tracking page. Note: If you're having trouble creating a new informational page, we recommend checking out tutorials in your platform's help center. Look for tutorials related to how to add an informational page.

5. Look for the HTML embedding on the page, usually represented by the <> and paste the copied script.

6. Finish by saving all your changes.

7. Some platforms, like Nuvemshop for example, don’t allow the use of external scripts. In these cases, use the Order tracking page link as an alternative when it is not possible to install the script from our tracking plugin.

Important: The example uses a Yampi store, but the process is similar on other platforms. If you have any questions or difficulties, please contact our support team by visiting Help in the side menu of the account ➞ Talk to us via WhatsApp.